Technical Assistance & Support Services

Optimize operational and economic performance

Our expert technicians provide on-site and remote support at all stages of your asset’s lifecycle and share their knowledge with your teams.

Overview
EDO Contracts
On- and Off-Site Support

Overview

Technical Support Options

Rely on our technical support services to minimize long term risk and comply with health and safety standards. We will help optimize your operational and economic performance, and you’ll benefit from our rapid response.

Some of our services include:

Warranty period extension
Biomass brokerage service
Local assistance (d/y or h/d)
24/7 telephone remote support
24/7 emergency on-call duty

Expert support assistance (d/y or h/d)
Ecoflow® guarantee
Mobile unit emergency dispatch
Remote monitoring & diagnosis
Real-time mobile alerts

EDO Contracts

Efficient Delegated Operations (EDO)

EDO is a performance contract, based on our operational teams and experts, with at least one contract supervisor on site. We commit to performance guarantees, based on clients’ effluent specifications.

Benefits

Budgetary control: Guaranteed Total Cost of Operations
Environmental management: Guaranteed discharge level
Productivity: Guaranteed productivity gains
Service continuity: Complete support (crisis management, on-call technical support...)

Aquacalc* Software

Our on-site expert uses aquacalc software to track the performance of your plant and provide daily recommendations for improvement. EDO includes Integration of all the documentation.

Set up of automatic information input in aquacalc
Integration and monitoring of KPIs
Daily, monthly and annual reports
Integration of recommendations with follow-up of realization

On- and Off-Site Support

Global network of support specialists

On-Site Technical Support

SUEZ has field service representatives (FSRs) located globally; this allows us to deploy a specialist close to you quickly and cost effectively.

Scheduled Service Visits – contracted service visits from a SUEZ Field Service Rep (FSR) to review operations and per- form maintenance checks. Recommendations to improve operations will be detailed in a service visit report
Unscheduled Service Visits – a visit from a SUEZ FSR to review and perform work on a specific technical issue or group of issues
Plant Audits – a full service visit from a SUEZ Specialist to provide a comprehensive review of process, mechanical, controls or programming operations. Recommendations to improve or optimize operations will be detailed in a report
Knowledge Services – we have the expertise to train you and your team in the key aspects of your plant and water filtration. Training can be carried out on site or via web conferencing

Off-Site Technical Support

SUEZ can offer you several technical support services without a site visit

Technical Support Line – gives you access to our highly skilled SUEZ technical support staff during business hours for the life of your plant
After Hours Technical Support – connects you with our technical support teams outside of regular business hours
Fiber Cleaning Studies – analytical studies that identify foulants and allow for optimized cleaning recommendations
Process & Programming Support – skilled teams of specialists that will help you resolve process and programming issues